FAQ, Shipping, Returns
What are your hours?
Monday - CLOSED
Tuesday - 11:00-7:00 EST
Wednesday 11:00-7:00 EST
Thursday 11:00-7:00 EST
Friday 11:00-7:00 EST
Delia's Makeup and Theatrical Supplies
317 W. Main Street
Suite #1 and #2
Lansdale, PA 19446
Shop Phone: (215) 412-3006
What is your shipping policy?
All our orders ship out within 2 business days. If you are placing an overnight shipment or 2-day shipment, please call us directly at the shop. 215-412-3006. We always ship with insurance and tracking. We use USPS and UPS. If your order arrived incorrect or was damaged in transit, you must contact us within 48 hours of delivery for a refund or replacement.
What is your return policy?
Classes and workshops
Classes and workshops can be cancelled no less than 14 days in advance for a full refund of the purchase price to your original method of payment. Due to teacher obligations and materials ordered for the class, there will be no exception to the 14 days.
If you need to cancel, please call the shop at 215-412-3006 AND email firstname.lastname@example.org.
Classes can not be transferred to another date for any reason. Our classes are rain or shine unless the instructor announces otherwise, which would be in form of a reschedule date or full refund. Please check your schedule and make sure you will be able to attend when signing up. We can not be responsible for lateness or no-shows. We get asked often if there are age limits on classes. Age limits are subject to change and may be announced in the class description. All attendees of classes and workshops must be comfortable to work alone in a hands-on professional class setting and be willing to get their hands dirty. If a chaperone is required, the chaperone must purchase a seat for the class. No young children, please unless the class states it is an All Ages Class in the description. Please understand that although these classes are a lot of fun, our instructors are professional working artists and need to focus their attention with minimal distractions.
All Classes and Workshops are intended to show proper use of materials we carry in the shop. Although our instructors are professional artists, we are not an accredited school.
Gift Certificates purchased online will be mailed to you and will arrive as a Physical Gift Certificate to be used on in-store purchases only. Gift Certificates can not be used towards classes and workshops. Gift certificates do not expire.
If we don't have what you need in stock or need larger quantities than we have available at the shop, we will be glad to place a special order for you. Special orders do require pre-payment but do not have any additional fee. You will be charged for the item plus shipping. Special order items are not eligible for return or swap outs.
Do you offer discounts for groups, large orders, schools, and haunted houses?
Yes we do. Contact us at email@example.com
Do you do makeup appointments and custom work?
No I am sorry but we do not, we are a retail store and do not offer services.
Are you on Facebook?
We sure are! Come say hi and visit us online!